Terms of Service

1. Acceptance of Terms

Welcome to WelcomeSign. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and A2 Management & Holdings, LLC d.b.a. WelcomeSign ("WelcomeSign," "we," "us," or "our") governing your access to and use of the WelcomeSign platform, including our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

2. Description of Service

WelcomeSign is a software-as-a-service (SaaS) platform that enables vacation rental property owners and managers to create and display digital welcome screens on television devices. The Service includes:

• Web-based management dashboard for configuring welcome screens
• TV applications for various platforms (Roku, Fire TV, Apple TV, etc.)
• Integration with property management systems (PMS)
• Device management and monitoring capabilities
• Content management for property information and guidebooks

3. Eligibility

To use the WelcomeSign web application and management platform, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By using the Service, you represent and warrant that you meet these eligibility requirements.

The TV display application may be viewed by individuals of any age, as it only displays property information and does not require account creation or collect personal information from viewers.

4. Account Registration and Security

4.1 Account Creation

To access most features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. WelcomeSign will not be liable for any loss or damage arising from your failure to protect your account credentials.

4.3 One Account Per User

Each user may maintain only one account. Creating multiple accounts to circumvent subscription limits or for any other purpose is prohibited and may result in termination of all associated accounts.

5. Subscriptions and Payments

5.1 Subscription Plans

WelcomeSign offers various subscription plans with different features and limitations. The specific features, limitations, and pricing for each plan are described on our website and may be updated from time to time.

5.2 Billing

Subscriptions are billed in advance on a recurring basis according to your selected billing cycle:

• Monthly subscriptions: Billed monthly on the same date each month
• Annual subscriptions: Billed yearly on the anniversary of your subscription start date

All fees are quoted and charged in U.S. dollars. You are responsible for any applicable taxes.

5.3 Payment Methods

We accept payment via credit card, debit card, and other payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the applicable fees.

5.4 Failed Payments

If a payment fails, we will attempt to process the payment again and notify you of the failure. You will have a grace period of 7 days to update your payment information before your access to the Service is suspended. If payment is not received within the grace period, your subscription may be cancelled.

5.5 Price Changes

We reserve the right to change our subscription prices. We will provide you with at least 30 days' notice before any price increase takes effect. Price changes will apply to your next billing cycle after the notice period.

5.6 No Refunds

5.7 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods
• No refunds will be provided for the remaining time in your current billing period

5.8 Downgrades

If you downgrade your subscription to a plan with lower limits, you must ensure your usage is within the new plan's limits before the downgrade takes effect. We are not responsible for any loss of data or functionality resulting from a downgrade.

6. Free Trial

We may offer free trials for certain subscription plans. Free trial terms may vary and will be communicated at the time of sign-up. During a free trial:

• You will have access to the features included in the trial plan
• No payment information may be required to start the trial (depending on the offer)
• The trial will automatically convert to a paid subscription at the end of the trial period unless you cancel

We reserve the right to modify or terminate free trial offers at any time without notice.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

7.1 Prohibited Content

• Upload, display, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Display content that infringes on any patent, trademark, trade secret, copyright, or other proprietary rights
• Display content that contains malware, viruses, or other harmful code
• Display misleading or fraudulent information
• Display content that violates any applicable law or regulation

7.2 Prohibited Activities

• Use the Service to send unsolicited communications (spam)
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any proprietary notices or labels
• Use the Service for any illegal purpose
• Resell or redistribute the Service without authorization
• Exceed your subscription plan's limits through technical manipulation

7.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

8. User Content

8.1 Your Content

"User Content" means any content you upload, submit, or display through the Service, including text, images, videos, property information, and guidebook content.

8.2 Ownership

You retain ownership of your User Content. However, by uploading User Content to the Service, you grant WelcomeSign a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content solely for the purpose of providing and improving the Service.

8.3 Testimonials and Feedback

If you provide testimonials, reviews, or feedback about the Service, you grant WelcomeSign a perpetual, worldwide, non-exclusive, royalty-free license to use such content for marketing and promotional purposes, including on our website, social media, and marketing materials.

8.4 Content Responsibility

You are solely responsible for your User Content and the consequences of uploading or publishing it. You represent and warrant that:

• You own or have the necessary rights to use and authorize the use of your User Content
• Your User Content does not violate any third party's rights, including intellectual property rights and privacy rights
• Your User Content complies with all applicable laws and these Terms

8.5 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we find objectionable, without prior notice.

9. Guest Data and Privacy

9.1 Your Responsibilities

If you use integrations that share guest information with WelcomeSign (such as property management system integrations), you represent and warrant that:

• You have obtained all necessary consents and permissions to share guest data with WelcomeSign
• Your collection and sharing of guest data complies with all applicable privacy laws
• You have provided appropriate privacy notices to guests regarding how their data will be used

9.2 Our Use of Guest Data

We use guest data solely for the purpose of providing the Service, including personalizing welcome screens with guest names and booking information. We handle guest data in accordance with our Privacy Policy.

9.3 Data Processing Agreement

To the extent required by applicable data protection laws, these Terms serve as our data processing agreement. You are the data controller of guest data, and we act as your data processor.

10. Intellectual Property

10.1 WelcomeSign Property

The Service, including all content, features, and functionality (including but not limited to software, text, graphics, logos, icons, images, and audio), is owned by WelcomeSign or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Service
• Sublicense, sell, resell, or transfer the Service
• Use the Service for any purpose other than as intended

10.3 Trademarks

"WelcomeSign" and our logos are trademarks of A2 Management & Holdings, LLC. You may not use our trademarks without our prior written consent.

10.4 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such Feedback into the Service without any obligation to you.

11. Third-Party Services and Integrations

The Service may integrate with or contain links to third-party services, including:

• Property management systems
• Payment processors (Stripe)
• Cloud hosting providers
• Tour and activity booking platforms

These third-party services are governed by their own terms of service and privacy policies. We are not responsible for the content, privacy practices, or availability of these third-party services. Your use of third-party services is at your own risk.

12. Beta Features

We may offer beta or early access features to select users, including those with Lifetime Founder subscriptions. Beta features:

• Are provided "as is" and may contain bugs or errors
• May be modified or discontinued at any time without notice
• May not be covered by our standard support
• Should not be relied upon for critical business operations

By using beta features, you agree to provide feedback and acknowledge the experimental nature of these features.

13. API Usage

API access is available only on specific subscription plans as indicated on our pricing page.

13.1 API License

If your subscription includes API access, we grant you a limited, non-exclusive license to access our API to integrate with your own systems and applications.

13.2 Rate Limiting

We may implement rate limiting on API requests to ensure fair usage and maintain service quality. If we detect abusive or excessive API usage, we reserve the right to:

• Implement rate limits on your API access
• Temporarily suspend your API access
• Terminate your API access for repeated violations

13.3 API Changes

We may modify our API from time to time. We will make reasonable efforts to maintain backward compatibility and provide advance notice of breaking changes.

14. Service Availability and Modifications

14.1 Availability

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted access and are not responsible for outages caused by:

• Third-party service providers (e.g., AWS, Cloudflare)
• Internet service providers
• Force majeure events
• Scheduled maintenance (with reasonable advance notice)
• Your equipment or internet connection

14.2 Service Modifications

We may modify, update, or enhance the Service at any time to improve functionality, security, or user experience. We will provide at least 45 days' notice before discontinuing any significant feature that you rely on.

14.3 Suspension

We may suspend access to the Service immediately and without notice if:

• You violate these Terms
• Your account is past due
• We reasonably believe suspension is necessary to protect the Service or other users

15. Termination

15.1 Termination by You

You may terminate your account at any time by cancelling your subscription and requesting account deletion through your account settings or by contacting us.

15.2 Termination by WelcomeSign

We may terminate or suspend your account immediately and without prior notice for:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees after the grace period
• Illegal activity or fraud
• Conduct that harms other users or the Service
• Extended inactivity (accounts inactive for more than 90 days may be suspended)
• Accounts that are suspended for more than 90 days may be deleted

15.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Your data will be deleted in accordance with our data retention policy
• You remain responsible for any outstanding fees
• Provisions that by their nature should survive termination will survive (including intellectual property, limitation of liability, and dispute resolution)

15.4 Data Export

If you terminate your account voluntarily and in good standing, you may request an export of your data before deletion. If your account is terminated for violation of these Terms or illegal activity, no data export period will be provided.

16. Disclaimers

16.1 "As Is" Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

16.2 No Warranty

WE DO NOT WARRANT THAT:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected

16.3 Third-Party Services

We make no warranties regarding third-party services, integrations, or content. Your use of third-party services is at your sole risk.

17. Limitation of Liability

17.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WELCOMESIGN, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business
• Loss of data or content
• Loss of goodwill
• Service interruption
• Computer damage or system failure

WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.2 Liability Cap

17.3 Essential Purpose

The limitations in this section apply even if any limited remedy fails of its essential purpose.

18. Indemnification

You agree to indemnify, defend, and hold harmless WelcomeSign, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any third party's rights, including intellectual property or privacy rights
• Your violation of any applicable law
• Guest data that you provide or share through the Service

19. Dispute Resolution and Arbitration

19.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at welcomesign@linsday.net to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.

19.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall be conducted:

• In Rock Hill, South Carolina, or by telephone/video conference if mutually agreed
• By a single arbitrator
• In accordance with the laws of the State of South Carolina

19.3 Class Action Waiver

YOU AND WELCOMESIGN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and WelcomeSign agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

19.4 Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

19.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to welcomesign@linsday.net within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you do not wish to resolve disputes through arbitration.

20. Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict of law provisions.

To the extent that arbitration does not apply, you agree that any judicial proceedings will be brought in the state or federal courts located in York County, South Carolina, and you consent to the personal jurisdiction and venue of such courts.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and WelcomeSign regarding the Service and supersede all prior agreements.

21.2 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

21.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

21.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

21.5 Notices

We may provide notices to you via email to the address associated with your account, through the Service, or by posting on our website. You may provide notices to us at the address in the Contact Information section.

21.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, government action, or failures of third-party services.

21.7 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the changes become effective constitutes your acceptance of the new Terms.

21.8 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

22. Contact Information

If you have any questions about these Terms, please contact us:

These Terms of Service were last updated on November 20, 2025.